tag:healthypc.instatus.com,2005:/history HealthyPC Status - Incident history 2025-04-02T23:50:42.062+00:00 HealthyPC tag:healthypc.instatus.com,2005:Incident/cm90kxrvn000hyav18y9ged35 2025-04-02T23:50:42.062+00:00 2025-04-02T23:50:42.062+00:00 RDP Cloud Services Not accessible Type: Incident

Duration: 1 hour and 56 minutes

Affected Components: RDP Cloud Services

Apr 2, 23:50:42 GMT+0
Investigating - We are currently investigating this incident..

Apr 3, 01:46:14 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthypc.instatus.com,2005:Incident/cm90kq8ct000w2f5jdem33qb8 2025-04-02T23:44:48.840+00:00 2025-04-02T23:44:48.840+00:00 N-Central Outage Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: N-central

Apr 2, 23:44:48 GMT+0
Investigating - We are currently investigating this incident. affecting the N-central and Take Control services.

Apr 3, 01:20:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthypc.instatus.com,2005:Maintenance/cm71itfp0008p9l1smhwa5bja 2025-02-12T06:18:18.429+00:00 2025-02-12T09:11:18.014+00:00 Security Upgrades Type: Maintenance

Duration: 2 hours and 53 minutes

Affected Components: Customer Online Portal

Feb 12, 09:11:18 GMT+0
Completed - Upgrades have been completed .

Feb 12, 06:18:18 GMT+0
Identified - We are currently undergoing some security Upgrades on the Customer Portal..

]]> tag:healthypc.instatus.com,2005:Maintenance/cm6yeso7i000tgupcf1fkmh9d 2025-02-11T02:02:00.000+00:00 2025-02-10T23:45:15.611+00:00 Network Maintenance Type: Maintenance

Duration: 2 hours and 17 minutes

Affected Components: Website Data Centre

Feb 10, 23:45:15 GMT+0
Completed - The maintenance is now complete. Thanks for you... .

Feb 11, 02:02:00 GMT+0
Identified - While we do not expect any service interruptions, we will be performing core network maintenance in Sydney behind the scenes during this period. We'll keep you updated as things progress..

]]> tag:healthypc.instatus.com,2005:Incident/cm6u2jhk4001aa2n4sioc97br 2025-02-05T01:06:00.000+00:00 2025-02-05T01:06:00.000+00:00 Degraded Network Performance Type: Incident

Duration: 5 days, 1 hour and 49 minutes

Affected Components: RDP Cloud Services

Feb 5, 01:06:00 GMT+0
Identified - We are currently aware of a fault causing intermittent freezing and slowness issues within our RDP cloud services network. Our team has identified the fault and are working on a resolution.

Feb 10, 02:54:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthypc.instatus.com,2005:Maintenance/cm2e4p8iw000a1l32avmo0krj 2024-10-18T02:44:48.181+00:00 2024-10-18T02:44:48.181+00:00 Phone Service Maintenance Type: Maintenance

Affected Components: HealthyPC Phone Services

Oct 18, 02:44:48 GMT+0
Completed - We are planning for a scheduled maintenance of our phone services on 18/10/24 from 10:45AM AWST. To contact HealthyPC, please email support@healthypc.com.au..

]]> tag:healthypc.instatus.com,2005:Incident/cm2b2s7c00040vkzjor9ujl5g 2024-10-15T23:29:34.751+00:00 2024-10-16T02:17:53.306+00:00 Cloud Gate Way Not accessable Type: Incident

Duration: 1 day and 50 minutes

Affected Components: RDP Cloud Services

Oct 16, 02:17:53 GMT+0
Identified - Our network team have identified some routing issues within the network and are currently applying and tsting required changes.

Oct 15, 23:29:34 GMT+0
Identified - We are currently investigating this incident. reports of not being able to remotely connect to cloud services via the gate way..

Oct 17, 00:19:14 GMT+0
Resolved - Our network team has applied the required network changes and have resolved this issue.

]]> tag:healthypc.instatus.com,2005:Incident/cm22mnkhz001ivla47mc6zlis 2024-10-10T01:35:57.507+00:00 2024-10-10T01:35:57.507+00:00 Microsoft Admin services Degraded Performance Type: Incident

Affected Components: Microsoft 365 Admin Center, Microsoft Azure

Oct 10, 01:35:57 GMT+0
Resolved - Currently, Microsoft 365 Admin Centre, Microsoft Teams and Entra ID Admin are experiencing degraded performance, customers may experience issues posting or receiving messages in Teams, and Access to Admin Centre and Entra ID may not be available..

]]> tag:healthypc.instatus.com,2005:Maintenance/cm209xf8e0015alpzph0nybh2 2024-10-08T10:01:34.572+00:00 2024-10-08T10:20:47.550+00:00 Website Maintenance and migration Type: Maintenance

Duration: 19 minutes

Affected Components: Customer Online Portal

Oct 8, 10:20:47 GMT+0
Completed - customer Onboarding website has now been migrated into the new Customer Portal. website..

Oct 8, 10:01:34 GMT+0
Identified - We are planning for scheduled maintenance during that time. The customer onboarding centre will be migrated into the new HealthyPC Customer Portal. [onboarding.healthypc.com.au](http://onboarding.healthypc.com.au) will be redirected to portal.healthypc.com.au..

]]> tag:healthypc.instatus.com,2005:Maintenance/cm202ejf00003a53zpdapd0aw 2024-10-08T07:32:00.000+00:00 2024-10-08T07:32:00.000+00:00 Help Centre Website maintenance Type: Maintenance

Duration: 2 hours and 25 minutes

Affected Components: Customer Help Centre

Oct 8, 07:32:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 8, 09:56:46 GMT+0
Completed - Maintenance Completed.

]]> tag:healthypc.instatus.com,2005:Incident/cm2005scg00a44ilghx363jku 2024-10-08T05:30:44.168+00:00 2024-10-08T05:30:44.168+00:00 Online Services Website access Type: Incident

Duration: 12 minutes

Affected Components: Customer Online Portal, Customer Help Centre, Online Services Portal, Website Data Centre

Oct 8, 05:30:44 GMT+0
Investigating - We are currently investigating this incident..

Oct 8, 05:43:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthypc.instatus.com,2005:Incident/cm1yfpywx0002ir303o07s9ab 2024-10-06T23:00:00.000+00:00 2024-10-06T23:00:00.000+00:00 Remote Gateway Services Down Type: Incident

Duration: 2 hours

Affected Components: RDP Cloud Services

Oct 6, 23:00:00 GMT+0
Identified - We are currently investigating this incident. Users will not be able to access cloud servers using the remote gateway services.

Oct 7, 01:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:healthypc.instatus.com,2005:Incident/cm1yci0oe00105x562ldhlqbw 2024-10-06T23:00:00.000+00:00 2024-10-06T23:00:00.000+00:00 N-central Login not accessible Type: Incident

Duration: 2 hours

Affected Components: N-central

Oct 6, 23:00:00 GMT+0
Investigating - The N-central Login Page is reported as slow loading or not accessible..

Oct 7, 01:00:00 GMT+0
Resolved - This incident has been resolved..

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