HealthyPC Status - Incident history https://healthypc.instatus.com HealthyPC Wed, 2 Apr 2025 23:50:42 +0000 RDP Cloud Services Not accessible Type: Incident Duration: 1 hour and 56 minutes Affected Components: RDP Cloud Services Apr 2, 23:50:42 GMT+0 - Investigating - We are currently investigating this incident. Apr 3, 01:46:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:50:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>01:46:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Apr 2025 23:50:42 +0000 https://healthypc.instatus.com/incident/cm90kxrvn000hyav18y9ged35 https://healthypc.instatus.com/incident/cm90kxrvn000hyav18y9ged35 N-Central Outage Type: Incident Duration: 1 hour and 36 minutes Affected Components: N-central Apr 2, 23:44:48 GMT+0 - Investigating - We are currently investigating this incident. affecting the N-central and Take Control services Apr 3, 01:20:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>23:44:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. affecting the N-central and Take Control services.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>01:20:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Apr 2025 23:44:48 +0000 https://healthypc.instatus.com/incident/cm90kq8ct000w2f5jdem33qb8 https://healthypc.instatus.com/incident/cm90kq8ct000w2f5jdem33qb8 Security Upgrades Type: Maintenance Duration: 2 hours and 53 minutes Affected Components: Customer Online Portal Feb 12, 09:11:18 GMT+0 - Completed - Upgrades have been completed Feb 12, 06:18:18 GMT+0 - Identified - We are currently undergoing some security Upgrades on the Customer Portal. Type: Maintenance

Duration: 2 hours and 53 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:11:18</var> GMT+0</small><br><strong>Completed</strong> - Upgrades have been completed .</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>06:18:18</var> GMT+0</small><br><strong>Identified</strong> - We are currently undergoing some security Upgrades on the Customer Portal..</p> ]]> Wed, 12 Feb 2025 06:18:18 +0000 https://healthypc.instatus.com/maintenance/cm71itfp0008p9l1smhwa5bja https://healthypc.instatus.com/maintenance/cm71itfp0008p9l1smhwa5bja Network Maintenance Type: Maintenance Duration: 2 hours and 17 minutes Affected Components: Website Data Centre Feb 10, 23:45:15 GMT+0 - Completed - The maintenance is now complete. Thanks for you... Feb 11, 02:02:00 GMT+0 - Identified - While we do not expect any service interruptions, we will be performing core network maintenance in Sydney behind the scenes during this period. We'll keep you updated as things progress. Type: Maintenance

Duration: 2 hours and 17 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>23:45:15</var> GMT+0</small><br><strong>Completed</strong> - The maintenance is now complete. Thanks for you... .</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>02:02:00</var> GMT+0</small><br><strong>Identified</strong> - While we do not expect any service interruptions, we will be performing core network maintenance in Sydney behind the scenes during this period. We'll keep you updated as things progress..</p> ]]> Tue, 11 Feb 2025 02:02:00 +0000 https://healthypc.instatus.com/maintenance/cm6yeso7i000tgupcf1fkmh9d https://healthypc.instatus.com/maintenance/cm6yeso7i000tgupcf1fkmh9d Degraded Network Performance Type: Incident Duration: 5 days, 1 hour and 49 minutes Affected Components: RDP Cloud Services Feb 5, 01:06:00 GMT+0 - Identified - We are currently aware of a fault causing intermittent freezing and slowness issues within our RDP cloud services network. Our team has identified the fault and are working on a resolution Feb 10, 02:54:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 1 hour and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:06:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently aware of a fault causing intermittent freezing and slowness issues within our RDP cloud services network. Our team has identified the fault and are working on a resolution.</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>02:54:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 5 Feb 2025 01:06:00 +0000 https://healthypc.instatus.com/incident/cm6u2jhk4001aa2n4sioc97br https://healthypc.instatus.com/incident/cm6u2jhk4001aa2n4sioc97br Phone Service Maintenance Type: Maintenance Affected Components: HealthyPC Phone Services Oct 18, 02:44:48 GMT+0 - Completed - We are planning for a scheduled maintenance of our phone services on 18/10/24 from 10:45AM AWST. To contact HealthyPC, please email support@healthypc.com.au. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>02:44:48</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance of our phone services on 18/10/24 from 10:45AM AWST. To contact HealthyPC, please email support@healthypc.com.au..</p> ]]> Fri, 18 Oct 2024 02:44:48 +0000 https://healthypc.instatus.com/maintenance/cm2e4p8iw000a1l32avmo0krj https://healthypc.instatus.com/maintenance/cm2e4p8iw000a1l32avmo0krj Cloud Gate Way Not accessable Type: Incident Duration: 1 day and 50 minutes Affected Components: RDP Cloud Services Oct 16, 02:17:53 GMT+0 - Identified - Our network team have identified some routing issues within the network and are currently applying and tsting required changes Oct 15, 23:29:34 GMT+0 - Identified - We are currently investigating this incident. reports of not being able to remotely connect to cloud services via the gate way. Oct 17, 00:19:14 GMT+0 - Resolved - Our network team has applied the required network changes and have resolved this issue Type: Incident

Duration: 1 day and 50 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>02:17:53</var> GMT+0</small><br><strong>Identified</strong> - Our network team have identified some routing issues within the network and are currently applying and tsting required changes.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>23:29:34</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this incident. reports of not being able to remotely connect to cloud services via the gate way..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>00:19:14</var> GMT+0</small><br><strong>Resolved</strong> - Our network team has applied the required network changes and have resolved this issue.</p> ]]> Tue, 15 Oct 2024 23:29:34 +0000 https://healthypc.instatus.com/incident/cm2b2s7c00040vkzjor9ujl5g https://healthypc.instatus.com/incident/cm2b2s7c00040vkzjor9ujl5g Microsoft Admin services Degraded Performance Type: Incident Affected Components: Microsoft 365 Admin Center, Microsoft Azure Oct 10, 01:35:57 GMT+0 - Resolved - Currently, Microsoft 365 Admin Centre, Microsoft Teams and Entra ID Admin are experiencing degraded performance, customers may experience issues posting or receiving messages in Teams, and Access to Admin Centre and Entra ID may not be available. Type: Incident

Affected Components: ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>01:35:57</var> GMT+0</small><br><strong>Resolved</strong> - Currently, Microsoft 365 Admin Centre, Microsoft Teams and Entra ID Admin are experiencing degraded performance, customers may experience issues posting or receiving messages in Teams, and Access to Admin Centre and Entra ID may not be available..</p> ]]> Thu, 10 Oct 2024 01:35:57 +0000 https://healthypc.instatus.com/incident/cm22mnkhz001ivla47mc6zlis https://healthypc.instatus.com/incident/cm22mnkhz001ivla47mc6zlis Website Maintenance and migration Type: Maintenance Duration: 19 minutes Affected Components: Customer Online Portal Oct 8, 10:20:47 GMT+0 - Completed - customer Onboarding website has now been migrated into the new Customer Portal. website. Oct 8, 10:01:34 GMT+0 - Identified - We are planning for scheduled maintenance during that time. The customer onboarding centre will be migrated into the new HealthyPC Customer Portal. [onboarding.healthypc.com.au](http://onboarding.healthypc.com.au) will be redirected to portal.healthypc.com.au. Type: Maintenance

Duration: 19 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:20:47</var> GMT+0</small><br><strong>Completed</strong> - customer Onboarding website has now been migrated into the new Customer Portal. website..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:01:34</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during that time. The customer onboarding centre will be migrated into the new HealthyPC Customer Portal. [onboarding.healthypc.com.au](http://onboarding.healthypc.com.au) will be redirected to portal.healthypc.com.au..</p> ]]> Tue, 8 Oct 2024 10:01:34 +0000 https://healthypc.instatus.com/maintenance/cm209xf8e0015alpzph0nybh2 https://healthypc.instatus.com/maintenance/cm209xf8e0015alpzph0nybh2 Help Centre Website maintenance Type: Maintenance Duration: 2 hours and 25 minutes Affected Components: Customer Help Centre Oct 8, 07:32:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 8, 09:56:46 GMT+0 - Completed - Maintenance Completed Type: Maintenance

Duration: 2 hours and 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:32:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:56:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance Completed.</p> ]]> Tue, 8 Oct 2024 07:32:00 +0000 https://healthypc.instatus.com/maintenance/cm202ejf00003a53zpdapd0aw https://healthypc.instatus.com/maintenance/cm202ejf00003a53zpdapd0aw Online Services Website access Type: Incident Duration: 12 minutes Affected Components: Customer Online Portal, Customer Help Centre, Online Services Portal, Website Data Centre Oct 8, 05:30:44 GMT+0 - Investigating - We are currently investigating this incident. Oct 8, 05:43:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:30:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>05:43:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Oct 2024 05:30:44 +0000 https://healthypc.instatus.com/incident/cm2005scg00a44ilghx363jku https://healthypc.instatus.com/incident/cm2005scg00a44ilghx363jku Remote Gateway Services Down Type: Incident Duration: 2 hours Affected Components: RDP Cloud Services Oct 6, 23:00:00 GMT+0 - Identified - We are currently investigating this incident. Users will not be able to access cloud servers using the remote gateway services Oct 7, 01:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this incident. Users will not be able to access cloud servers using the remote gateway services.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 6 Oct 2024 23:00:00 +0000 https://healthypc.instatus.com/incident/cm1yfpywx0002ir303o07s9ab https://healthypc.instatus.com/incident/cm1yfpywx0002ir303o07s9ab N-central Login not accessible Type: Incident Duration: 2 hours Affected Components: N-central Oct 6, 23:00:00 GMT+0 - Investigating - The N-central Login Page is reported as slow loading or not accessible. Oct 7, 01:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - The N-central Login Page is reported as slow loading or not accessible..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 6 Oct 2024 23:00:00 +0000 https://healthypc.instatus.com/incident/cm1yci0oe00105x562ldhlqbw https://healthypc.instatus.com/incident/cm1yci0oe00105x562ldhlqbw